I may have purchased from a scam website?Updated a year ago

Sorry to hear you may have purchased from a scam website.

We are aware of some illegitimate websites that are currently circulating and we are doing all we can to defend our brand by having these websites removed, but unfortunately this process is not instant.

In the meantime, we are minimising customers being misled into thinking they are purchasing authentic Solovair, Gripfast and NPS products by working with the relevant authorities and reporting these illegitimate websites to several search engines to try to prevent potential customers from having sight and access.

If you haven't ordered from our only official website (nps-solovair.com) we would recommend contacting your bank immediately to discuss how you can request a 'chargeback' and reclaim any funds that you've spent.

Please note that NPS Solovair will never contact you and ask you to provide password info or request you to change your passwords, and we will never ask you to provide any personal details or provide payment details via email, or revisit our website to submit / repeat payment details.

Advice on detecting a scam website:

• Check the address bar to ensure the URL starts with https (not http)  and that the padlock icon is visible to confirm the connection is secure.
• Assess the price of the item. NPS Solovair products RRPs are full price and never discounted unless you are visiting our Outlet website (outlet.nps-solovair.com). Available in the UK only.
• Watch out for poor English such as spelling and grammar mistakes or phases that do not sound quite right.
• Look for reliable contact information. Can you contact the company either by telephone, email or social media?
• Check for a 'contact' page on the website. If so, does the 'contact' page only offer a form to fill out as this could also be an indication of a scam website.
• Check the shipping and returns policy as well as the companies 'terms and conditions' page.
  
  

If you have any doubts or concerns about a website, please get in touch with our Customer Service team ([email protected])