For all other enquiries, please email us on help@nps-shoes.com or call us on +44 (0) 1933 664 207.

Please provide your order number (if possible) in your enquiry.

Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public and factory holidays).

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You will not be able to change the collection location so please ensure you are happy before proceeding to the next stage at the checkout.

Can I change the address once the order has been placed to an Access Point?

DELIVERY

Do I need to sign for my package?

Where is my order?

When will my item be dispatched?

Delivery Options - UK

Delivery Options - US & Canada

Delivery Options - Europe

Delivery Options - Rest of the World

Can I have my order delivered to a Military mail address (BFPO, APO) ?

What are my delivery options?

How do I opt for a UPS Access Point collection?

How will I know when my package has arrived at the UPS Access Point?

How long will my package be held at the Access Point for?

Can I extend the time the package is held for?

What happens if I am unable to collect my package?

Can I cancel or amend my order after I have placed it?

What should I do if I think I have received a faulty item?

I’ve received an incorrect item in my order, what do I do?

Can I place a telephone order?

ORDERS & PAYMENT

Will an item be back in stock?

What material do you use for your Vegan range?

Why are your sneakers made in Europe?

Can I request an adaption to a current available product or a customisation?

What is the difference between your Derby Boots and Astronaut Boots?

Is your footwear waterproof/suitable for snow?

Do you sell gift cards and how can I redeem them?

I require medical insoles, can I remove the insoles in your footwear?

Is your steel toe collection (EN ISO 20345:2004) compliant?

What resistance qualities do your soles have?

What laces should I buy for my footwear?

Can you verify/validate a purchase I have made from another retail outlet?

Do you offer discount codes or have sales (including Black Friday)?

How tall are your boots?

What is the coating on Hi-Shine leather?

Why does my footwear look different from the website?

PRODUCTS & STOCK

Where can I find the size guide?

Which size should I purchase?

Do you have any styles suitable for a wide fit?

SIZE & FIT

Where can I find my order number?

Can I exchange my purchase?

How can I exchange my purchase?

Why haven't I got a shipping label for my return?

Do I need to return all the items?

What items are non-refundable?

Why does my return request contain a zero monetary value?

The exchange size I require is unavailable?

The item I received is damaged!

How do I return my order for a refund?

What are the refund options?

How soon will I get my refund?

RETURNS & REFUNDS

Do you offer a formal warranty on your products?

How do I care for my shoes and boots?

AFTERCARE & REPAIRS

Re-sole Service

RE-SOLE SERVICE

What is a factory second?

What is a discontinued style?

Can I exchange my outlet purchase?

Delivery Options - Outlet (UK Only)

Can a Giftcard  be redeemed on the Outlet?

OUTLET

I may have purchased from a scam website?

SCAM WEBSITES

Can I change the address once the order has been placed to an Access Point?Updated 24 days ago