Frequently asked questions surrounding delivery. Please note we are unable to accept orders to PO boxes or lockers.
We currently use DHL Express and UPS for all of our shipping. Any tracking information will be provided at the point of order dispatch. All of our orders require a signature on receipt of delivery. DHL Express offer a leave with neighbour or safe pl
To track your order, simply click on the link below and enter your order number (#WEBXXXXX) and the email address you used to place your order;. TRACK MY ORDER
All orders are dispatched via DHL Express and UPS. We aim to dispatch all orders within 2 business days. During busier periods such as Christmas, Black Friday and over public holidays there may be a slight delay. Delivery timescales are based on appr
UK, Isle of Man & Northern Ireland. Orders over £100. Free Standard Shipping – Usually delivered within 5 working days. Express Shipping – Usually delivered within 3 working days from £3.25 Orders under £100. Standard Shipping – Usually delivered wit
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will b
We are unable to fulfil orders to a BFPO address and therefore require a residential address to successfully fulfil an order.
If selecting DHL Express as your preferred courier, delivery can only be made at your nominated physical address. If selecting UPS as your preferred courier, the option is now available to have your parcel delivered to a UPS Access Point. This only
When the order has been placed and you are at the checkout, the option to select a UPS Access Point location will be given. Please opt for the most convenient location by selecting from the drop down menu. Once you have checked out you can not cha
You will not be able to change the collection location so please ensure you are happy before proceeding to the next stage at the checkout.
You will be notified by the courier, either by Text or Email, once the package arrives at the UPS Access Point.
The package will be held for 7 days at the selected UPS Access Point.
You will not be able to extend the time the package is held at the UPS Access Point.
The package will be returned to NPS/Solovair Ltd and you will be charged a return fee of $15.00.