DELIVERY
Frequently asked questions surrounding delivery. Please note we are unable to accept orders to PO boxes or lockers.
Do I need to sign for my package?
We currently use DHL Express, UPS and DPD for all of our shipping. Our orders require a signature on receipt of delivery. DHL Express offer a leave with neighbour or safe place service, which is the responsibility of the customer if authorising this
When will my item be dispatched?
All orders are dispatched via DHL Express, UPS and DPD. We aim to dispatch all orders within 2 business days. During busier periods such as Christmas, Black Friday and over public holidays there may be a slight delay. Delivery timescales are based on
Delivery Options - UK
UK, Isle of Man & Northern Ireland. Orders over £100. Free Standard Shipping – Usually delivered within 5 working days. Express Shipping – Usually delivered within 3 working days from £3.25 Orders under £100. Standard Shipping – Usually delivered wit
Delivery Options - US
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website. This includes tarif
Delivery Options - Canada
To ensure our customers in Canada can purchase our products and pay in Canadian dollars. Orders over CAD $200:. Free Standard Shipping – Usually delivered within 5 working days. Express Shipping – Usually delivered within 3 working days from CAD $23.
Delivery Options - Europe
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no
Delivery Options - Rest of the World
In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will b
Can I use a Freight Forwarding Company?
If we do not ship directly to your country and you choose to use a freight forwarder, you do so at your own risk and you accept full responsibility for any onward forwarding costs. If a return is necessary, it must be arranged from the destination co
Can I have my order delivered to a Military mail address (BFPO, APO) ?
We are unable to fulfil orders to a BFPO address and therefore require a residential address to successfully fulfil an order.
What are my delivery options?
We currently use DHL Express, UPS and DPD for all of our shipping. Delivery can only be made at your nominated physical address.