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DELIVERY

Frequently asked questions surrounding delivery.

Do I need to sign for my package?

We currently use DHL Express for all of our shipping. Any tracking information will be provided at the point of order dispatch. All of our orders require a signature on receipt of delivery. DHL Express offer a leave with neighbour or safe place servi

Where is my order?

To track your order, simply click on the link below and enter your order number (#WEBXXXXX) and the email address you used to place your order;. TRACK MY ORDER

When will my item be dispatched?

All orders are dispatched via DHL Express. We aim to dispatch all orders within 2 business days. During busier periods such as Christmas, Black Friday and over public holidays there may be a slight delay. Delivery timescales are based on approximatio

Delivery Options - UK

UK, Isle of Man & Northern Ireland. Orders over £100. Free Standard Shipping – Usually delivered within 5 working days. Express Shipping – Usually delivered within 3 working days from £3.25 Orders under £100. Standard Shipping – Usually delivered wit

Delivery Options - US & Canada

United States. Orders over $150:. Free Standard Shipping – Usually delivered within 5 working days. Express Shipping – Usually delivered within 3 working days from $14.50 Orders under $150. Standard Shipping – Usually delivered within 5 working days

Delivery Options - Europe

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will b

Delivery Options - Rest of the World

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will b

Can I have my order delivered to a Military mail address (BFPO, APO) ?

We are unable to fulfil orders to a BFPO address via DHL shipping and therefore require a residential address to successfully fulfil an order.