For all other enquiries, please email us on help@nps-shoes.com or call us on +44 (0) 1933 664 207.

Please provide your order number (if possible) in your enquiry.

Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public and factory holidays).

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Solovair

Exchanges are available on OUTLET website purchases.We offer a 30 day return policy on the Outlet website to allow you to try the footwear on in the comfort of your own home and to ensure the fitting is suitable for you. If you are not satisfied with the product within 30 days, we will be able to issue an exchange or refund. &#xA0;Items must be returned unworn and in their original condition.Please package and return the items in the grey bag, if it was provided in the shoe box. &#xA0;Alternatively any other waterproof packaging will work well. eg. Bin liner<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;">A return shipping charge of &#xA3;5.00 and this will be deducted from your refund.&#xA0;

Exchanges are available on OUTLET website purchases. We offer a 30 day return policy on the Outlet website to allow you to try the footwear on in the comfort of your own home and to ensure the fitting is suitable for you. If you are not satisfied wit

Can I exchange my outlet purchase?

OUTLET

DUTIES & TARIFFS PAID BY NPS SOLOVAIR

DUTIES & TARIFFS

Do I need to sign for my package?

When will my item be dispatched?

Delivery Options - UK

Delivery Options - US

Delivery Options - Canada

Delivery Options - Europe

Delivery Options - Rest of the World

Can I use a Freight Forwarding Company?

Can I have my order delivered to a Military mail address (BFPO, APO) ?

What are my delivery options?

DELIVERY

Can I cancel or amend my order after I have placed it?

What should I do if I think I have received a faulty item?

I’ve received an incorrect item in my order, what do I do?

Can I place a telephone order?

ORDERS & PAYMENT

Will an item be back in stock?

What material do you use for your Vegan range?

Why are your sneakers made in Europe?

Can I request an adaption to a current available product or a customisation?

What is the difference between your Derby Boots and Astronaut Boots?

Is your footwear waterproof/suitable for snow?

Do you sell gift cards and how can I redeem them?

I require medical insoles, can I remove the insoles in your footwear?

Is your steel toe collection (EN ISO 20345:2004) compliant?

What resistance qualities do your soles have?

What laces should I buy for my footwear?

Can you verify/validate a purchase I have made from another retail outlet?

Do you offer discount codes or have sales (including Black Friday)?

How tall are your boots?

What is the coating on Hi-Shine leather?

Why does my footwear look different from the website?

PRODUCTS & STOCK

Where can I find the size guide?

Which size should I purchase?

Do you have any styles suitable for a wide fit?

SIZE & FIT

Can I exchange my purchase?

How can I exchange my purchase?

Why haven't I got a shipping label for my return?

Do I need to return all the items?

What items are non-refundable?

The exchange size I require is unavailable?

How do I return my order for a refund?

What are the refund options?

How soon will I get my refund?

RETURNS & REFUNDS

Do you offer a formal warranty on your products?

How do I care for my shoes and boots?

Can you replace my worn soles?

AFTERCARE & REPAIRS

Re-sole Service

RE-SOLE SERVICE

What is a factory second?

What is a discontinued style?

Where can I find my order number?

Delivery Options - Outlet (UK Only)

Can a Giftcard  be redeemed on the Outlet?

I may have purchased from a scam website?

SCAM WEBSITES

Can I exchange my outlet purchase?Updated 3 days ago