Frequently asked questions surrounding the NPS Solovair Outlet website (Available in the UK only).
A factory second has not met our highest manufacturing standards and therefore failed the NPS quality inspection. Reasons for this are cosmetic, rather than functional such as minor blemishes, off stitching or minor imperfections in the leather finis
Discontinued styles are no longer in production at our Wollaston factory. Often sold in limited quantities and once sold out discontinued styles will not be restocked.
Once sizes of discontinued styles are sold out they will not come back into stock. There is no guarantee when factory seconds will become available again due to the nature of Goodyear welted footwear manufacturing.
As soon as you place your order on our website, our warehouse team will begin to prepare your order so that you can start wearing your footwear as soon as possible. Unfortunately, this means that once your order has been packed, we are unable to canc
Just click on our Size Guide which features our International Size Conversion Chart. This can conveniently be found on each individual product page. As a generalisation our footwear is a little larger than most other brands. We would therefore recomm
Solovair & Gripfast products can differ in size from one style to another. Due to our comprehensive range we are unable to offer exact measurements for each individual style and size. We would suggest that you try the footwear on and if they are foun
If you are unable to locate your original order confirmation email and order number, please can you kindly send us an email to [email protected] and include “ What is my order number? ” in the main body of the message. You will receive an automated
Exchanges are available on OUTLET website purchases. We offer a 30 day return policy on the Outlet website to allow you to try the footwear on in the comfort of your own home and to ensure the fitting is suitable for you. If you are not satisfied wit
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the below FAQ for an auto-reply email that provides you with thi
The following refund options are supported:. Refund to the original payment method. All gift card transactions will be refunded directly back to the gift card used to make the initial purchase. Please note that there is a return shipping charge of £4
Once your returned item(s) is received, you will be notified via an email. After the refund has been inspected, you will also be informed about the approval or rejection of your refund request by a separate email. Once approved, please allow 7-10 wo
Orders over £100.00. Free Standard Shipping – Usually delivered within 5 working days. Orders under £100.00. Standard Shipping – £4.80 and usually delivered within 5 working days. We are unable to accept orders to PO boxes or lockers.