For all other enquiries, please email us on  help@nps-shoes.com or call us on +44 (0) 1933 664 207.

Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public holidays). We aim to respond to all messages within 4 working days.

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Solovair

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We are unable to fulfil orders to a BFPO address via DHL shipping and therefore require a residential address to successfully fulfil an order.

Can I have my order delivered to a Military mail address (BFPO, APO) ?

DELIVERY

Do I need to sign for my package?

Where is my order?

When will my item be dispatched?

Delivery Options - UK

Delivery Options - US & Canada

Delivery Options - Europe

Delivery Options - Rest of the World

Can I cancel or amend my order after I have placed it?

What should I do if I think I have received a faulty item?

I’ve received an incorrect item in my order, what do I do?

Can I place a telephone order?

ORDERS & PAYMENT

Why has the EU Website product offering been reduced?

Will an item be back in stock?

What material do you use for your Vegan range?

Why are your sneakers made in Europe?

Can I request an adaption to a current available product or a customisation?

What is the difference between your Derby Boots and Astronaut Boots?

Is your footwear waterproof/suitable for snow?

Do you sell gift cards and how can I redeem them?

I require medical insoles, can I remove the insoles in your footwear?

Is your steel toe collection (EN ISO 20345:2004) compliant?

What resistance qualities do your soles have?

What laces should I buy for my footwear?

How high is your platform sole?

Can you verify/validate a purchase I have made from another retail outlet?

Do you offer discount codes or have sales (including Black Friday)?

How tall are your boots?

PRODUCTS & STOCK

Where can I find the size guide?

Which size should I purchase?

Do you have any styles suitable for a wide fit?

SIZE & FIT

Can I exchange my purchase?

How can I exchange my purchase?

Where can I find my order number?

Do I need to return all the items?

What items are non-refundable?

Why does my return request contain a zero monetary value?

The exchange size I require is unavailable?

The item I received is damaged!

How do I return my order for a refund?

What are the refund options?

How soon will I get my refund?

RETURNS & REFUNDS

Do you offer a formal warranty on your products?

How do I care for my shoes and boots?

AFTERCARE & REPAIRS

Re-sole Service

RE-SOLE SERVICE

What is a factory second?

What is a discontinued style?

Can I exchange my outlet purchase?

Delivery Options - Outlet (UK Only)

OUTLET

I may have purchased from a scam website?

SCAM WEBSITES

Can I have my order delivered to a Military mail address (BFPO, APO) ?Updated 4 months ago