For all other enquiries, please email us on help@nps-shoes.com or call us on +44 (0) 1933 664 207.

Please provide your order number (if possible) in your enquiry.

Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public and factory holidays).

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Solovair

To ensure our customers in Canada can purchase our products and pay in Canadian dollars and not United State dollar currency as previously only available. Orders over CAD $200:Free Standard Shipping &#x2013; Usually delivered within 5 working daysExpress Shipping &#x2013; Usually delivered within 3 working days from CAD $23.00 Orders under CAD $200Standard Shipping &#x2013; Usually delivered within 5 working days from CAD $42.75Express Shipping &#x2013; Usually delivered within 3 working days from CAD $46.25 All sizing on the website is now displayed in UK and not US as previously shown.

To ensure our customers in Canada can purchase our products and pay in Canadian dollars and not United State dollar currency as previously only available. Orders over CAD $200:. Free Standard Shipping – Usually delivered within 5 working days. Expres

Delivery Options - Canada

DELIVERY

Do I need to sign for my package?

Where is my order?

When will my item be dispatched?

Delivery Options - UK

Delivery Options - US

Delivery Options - Europe

Delivery Options - Rest of the World

Can I have my order delivered to a Military mail address (BFPO, APO) ?

What are my delivery options?

How do I opt for a UPS Access Point collection?

Can I change the address once the order has been placed to an Access Point?

How will I know when my package has arrived at the UPS Access Point?

How long will my package be held at the Access Point for?

Can I extend the time the package is held for?

What happens if I am unable to collect my package?

Can I cancel or amend my order after I have placed it?

What should I do if I think I have received a faulty item?

I’ve received an incorrect item in my order, what do I do?

Can I place a telephone order?

ORDERS & PAYMENT

Will an item be back in stock?

What material do you use for your Vegan range?

Why are your sneakers made in Europe?

Can I request an adaption to a current available product or a customisation?

What is the difference between your Derby Boots and Astronaut Boots?

Is your footwear waterproof/suitable for snow?

Do you sell gift cards and how can I redeem them?

I require medical insoles, can I remove the insoles in your footwear?

Is your steel toe collection (EN ISO 20345:2004) compliant?

What resistance qualities do your soles have?

What laces should I buy for my footwear?

Can you verify/validate a purchase I have made from another retail outlet?

Do you offer discount codes or have sales (including Black Friday)?

How tall are your boots?

What is the coating on Hi-Shine leather?

Why does my footwear look different from the website?

PRODUCTS & STOCK

Where can I find the size guide?

Which size should I purchase?

Do you have any styles suitable for a wide fit?

SIZE & FIT

Where can I find my order number?

Can I exchange my purchase?

How can I exchange my purchase?

Why haven't I got a shipping label for my return?

Do I need to return all the items?

What items are non-refundable?

Why does my return request contain a zero monetary value?

The exchange size I require is unavailable?

The item I received is damaged!

How do I return my order for a refund?

What are the refund options?

How soon will I get my refund?

RETURNS & REFUNDS

Do you offer a formal warranty on your products?

How do I care for my shoes and boots?

Can you replace my worn soles?

AFTERCARE & REPAIRS

Re-sole Service

RE-SOLE SERVICE

What is a factory second?

What is a discontinued style?

Can I exchange my outlet purchase?

Delivery Options - Outlet (UK Only)

Can a Giftcard  be redeemed on the Outlet?

OUTLET

I may have purchased from a scam website?

SCAM WEBSITES

Delivery Options - CanadaUpdated a month ago