How can I exchange my purchase?Updated 17 days ago

You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the below FAQ for an auto- reply email that provides you with this information instantly.  

Example Order No.: #WEBUS123456 

You must use and have access to the email address from which you placed your original order. 

Currently, you are only able to exchange your existing order for the same style/colour in a different size or an alternative style, once we receive your return, we will process the exchange order for you.  

All exchange requests and orders not sent back within 14 days of the initial request will be cancelled.