Frequently asked questions surrounding returns and refunds.
If you are unable to locate your original order confirmation email and order number, please can you kindly send us an email to [email protected] and include “ What is my order number? ” in the main body of the message. You will receive an automated
If the item you have ordered does not fit you can exchange your order for either a different size or an alternative style. All items returned for an exchange must be unworn and in their original condition. Please include the packing slip in the box t
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the FAQ for an auto-reply email that provides you with this info
If you are trying to return a item(s) below the value that qualifies for free shipping, please see the link attached from our delivery and returns page, a label will not be generated. You are then required to send the package back to us independentl
No. Please only select the items you wish to return for an exchange in the returns portal. If you wish to keep certain items, including accessories, you can exchange only the items you need to return. Items for less than the free shipping value must
The following items cannot be returned:. Gift cards. Discounted items (if applicable). Please note items must be returned unworn and in its original condition.
If you have already completed an exchange once before, then the value of the exchange order will be zero. Please do not be concerned, any refund will be completed from your original order and the purchase price.
If the exchange size is unavailable please request a refund. We would then suggest you register for our back in stock notification on the relevant product page. Click on the ‘NOTIFY ME WHEN AVAILABLE’ and enter your email address to be contacted when
If the purchased product is faulty, please contact us within 7 days of receiving the item by emailing us on [email protected]
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the below FAQ for an auto- reply email that provides you with th
We are able to refund directly back to the payment method used to make the purchase, which does include our Gift card transactions.
Once your returned item(s) is received, you will be notified via an email. After the returned item(s) has been inspected, you will also be informed about the approval or rejection of your refund request by a separate email. Once approved, please all