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Solovair

A factory second has not met our highest manufacturing standards and therefore failed the NPS quality inspection.Reasons for this are cosmetic, rather than functional such as minor blemishes, off stitching or minor imperfections in the leather finishing or colour.&#xA0;This style meets Solovair specifications in every other way, performance is not affected.

A factory second has not met our highest manufacturing standards and therefore failed the NPS quality inspection. Reasons for this are cosmetic, rather than functional such as minor blemishes, off stitching or minor imperfections in the leather finis

What is a factory second?

OUTLET

Do I need to sign for my package?

Where is my order?

When will my item be dispatched?

Delivery Options - UK

Delivery Options - US & Canada

Delivery Options - Europe

Delivery Options - Rest of the World

Can I have my order delivered to a Military mail address (BFPO, APO) ?

DELIVERY

Can I cancel or amend my order after I have placed it?

What should I do if I think I have received a faulty item?

I’ve received an incorrect item in my order, what do I do?

Can I place a telephone order?

ORDERS & PAYMENT

Why has the EU Website product offering been reduced?

Will an item be back in stock?

What material do you use for your Vegan range?

Why are your sneakers made in Europe?

Can I request an adaption to a current available product or a customisation?

What is the difference between your Derby Boots and Astronaut Boots?

Is your footwear waterproof/suitable for snow?

Do you sell gift cards and how can I redeem them?

I require medical insoles, can I remove the insoles in your footwear?

Is your steel toe collection (EN ISO 20345:2004) compliant?

What resistance qualities do your soles have?

What laces should I buy for my footwear?

How high is your platform sole?

Can you verify/validate a purchase I have made from another retail outlet?

Do you offer discount codes or have sales (including Black Friday)?

How tall are your boots?

PRODUCTS & STOCK

Where can I find the size guide?

Which size should I purchase?

Do you have any styles suitable for a wide fit?

SIZE & FIT

Can I exchange my purchase?

How can I exchange my purchase?

Where can I find my order number?

Do I need to return all the items?

What items are non-refundable?

Why does my return request contain a zero monetary value?

The exchange size I require is unavailable?

The item I received is damaged!

How do I return my order for a refund?

What are the refund options?

How soon will I get my refund?

RETURNS & REFUNDS

Do you offer a formal warranty on your products?

How do I care for my shoes and boots?

AFTERCARE & REPAIRS

Re-sole Service

RE-SOLE SERVICE

What is a discontinued style?

Can I exchange my outlet purchase?

Delivery Options - Outlet (UK Only)

I may have purchased from a scam website?

SCAM WEBSITES

What is a factory second?Updated 2 years ago