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DUTIES & TARIFFS

Frequently asked questions on duties and tariffs. Any tariff or duty fees imposed by customs will be paid by NPS Solovair.

DELIVERY

Frequently asked questions surrounding delivery. Please note we are unable to accept orders to PO boxes or lockers.

ORDERS & PAYMENT

Frequently asked questions about orders and payment.

PRODUCTS & STOCK

Frequently asked questions surrounding products and stock.

SIZE & FIT

Frequently asked questions surrounding the size and fit of our products.

RETURNS & REFUNDS

Frequently asked questions surrounding returns and refunds.

AFTERCARE & REPAIRS

Frequently asked questions surrounding warranty and repairs.

RE-SOLE SERVICE

Frequently asked questions surrounding the Solovair Re-sole Service.

OUTLET

Frequently asked questions surrounding the NPS Solovair Outlet website (Available in the UK only).

SCAM WEBSITES

Frequently asked questions surrounding illegitimate websites.

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Contact us
For all other enquiries, please email us on [email protected] or call us on +44 (0) 1933 664 207. Please provide your order number (if possible) in your enquiry. Our Customer Services team operate within the GMT time zone of Mon-Fri 9am-5pm (excluding public and factory holidays).