RETURNS & REFUNDS
Frequently asked questions surrounding returns and refunds.
Can I exchange my purchase?
If the item you have ordered does not fit you can exchange for either a different size, or an alternative style. All items returned for an exchange must be unworn and in their original condition and packaged in the grey bag which was in the shoe box.
How can I exchange my purchase?
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email please email our team at [email protected] who will be able to assis
Why haven't I got a shipping label for my return?
If you are trying to return a item(s) below the value that qualifies for free shipping, please see the link attached from our delivery and returns page, a label will not be generated. You are then required to send the package back to us independentl
Do I need to return all the items?
No. Please only select the items you wish to return for an exchange in the returns portal. If you wish to keep certain items, including accessories, you can exchange only the items you need to return. Items for less than the free shipping value must
What items are non-refundable?
Please note that Gift cards can not be returned.
The exchange size I require is unavailable?
If the exchange size is unavailable please request a refund. We would then suggest you register for our back in stock notification on the relevant product page. Click on the ‘NOTIFY ME WHEN AVAILABLE’ and enter your email address to be contacted when
How do I return my order for a refund?
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email please contact our team at [email protected] who will be able to ass
What are the refund options?
Refunds will be made directly back to the payment method used to make the purchase, which does include our Gift card transactions.
How soon will I get my refund?
Once your returned item(s) is received, you will be notified via an email. After the returned item(s) has been inspected, you will also be informed about the approval or rejection of your refund request by a separate email. Once approved, please all