RETURNS & REFUNDS
Frequently asked questions surrounding returns and refunds.
Can I exchange my purchase?
If the item you have ordered does not fit you can exchange your order for either a different size or an alternative style. All items returned for an exchange must be unworn and in their original condition. Please include the packing slip in the box t
How can I exchange my purchase?
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the FAQ for an auto-reply email that provides you with this info
Why haven't I got a shipping label for my return?
If you are trying to return a item(s) below the value that qualifies for free shipping, please see the link attached from our delivery and returns page, a label will not be generated. You are then required to send the package back to us independentl
Do I need to return all the items?
No. Please only select the items you wish to return for an exchange in the returns portal. If you wish to keep certain items, including accessories, you can exchange only the items you need to return. Items for less than the free shipping value must
What items are non-refundable?
The following items cannot be returned:. Gift cards. Discounted items (if applicable). Please note items must be returned unworn and in its original condition.
The exchange size I require is unavailable?
If the exchange size is unavailable please request a refund. We would then suggest you register for our back in stock notification on the relevant product page. Click on the ‘NOTIFY ME WHEN AVAILABLE’ and enter your email address to be contacted when
How do I return my order for a refund?
You will firstly require your order number, this must be in the format #WEBXXXXXX and can be found on your original order confirmation email. If you do not have your original email, see the below FAQ for an auto- reply email that provides you with th
What are the refund options?
Refunds will be made directly back to the payment method used to make the purchase, which does include our Gift card transactions.
How soon will I get my refund?
Once your returned item(s) is received, you will be notified via an email. After the returned item(s) has been inspected, you will also be informed about the approval or rejection of your refund request by a separate email. Once approved, please all